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Fulfillment and Experience Partner Support Associate

4 weeks ago

Bengaluru, Karnataka, India Meesho Full time

About the Role:

As an Associate - F&E - Partner Support, you'll be responsible for identifying key problems, setting priorities, coming up with solutions, and driving implementation. You'll have complete autonomy in terms of the team and processes you'd want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions.

Key Responsibilities:

  • Design programs to improve Partner Support metrics, driving improvement in Partner NPS or relevant support metrics.
  • Create Support I/O dashboards and drive key metrics.
  • Drive ops tech program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes.
  • Engage Meesho Leadership as active stakeholders in problem-solving for your programs.
  • Manage internal and external stakeholders, and work with cross-org teams to ensure success of the programs you own.

Requirements:

  • Candidates from premium colleges with total work experience of 1-2 years preferred.
  • Experience in Fulfillment, 3PL Logistics, Supply Chain, Operations, or experience in similar high-growth tech startups preferred.
  • Strong problem-solving and analytical skills; candidate should have a data-driven and inquisitive approach.
  • Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high-impact activities, and work on complex projects.
  • Candidates with SQL experience (basic level) preferred.

Note: For your candidature to be considered on this job, you need to apply necessarily on the redirected career page of the company as well.