Fulfillment Operations Specialist

1 month ago


Bengaluru, Karnataka, India ASSPL - Karnataka Full time
Fulfillment Operations Specialist

Amazon's Fulfillment by Amazon (FBA) team is seeking a highly skilled Fulfillment Operations Specialist to drive investigation of key processes and defects, along with driving data analysis, and supporting both our Merchant and Customer experience.

Key Responsibilities:
  • Lead investigation and root cause resolution for high impact FBA Merchant and Customer Issues, and key programs
  • Analyze huge data sets to arrive at specific problem statements around seller experience/program related issues
  • Create and implement SOPs for execution on weekly basis to solve for critical seller experience problems
  • Report metrics related to the program and draw insights on key patterns/problems
Requirements:
  • Strong business communication skills
  • Good working knowledge of MS Office
  • Deep dive, troubleshooting, and innovation skills
  • Strong catalog knowledge
What We Offer:
  • Opportunity to work in an innovative team, participating in operational excellence, system support, process, and design that span the entire company
  • Chance to work with a highly visible and strategic program within Amazon
  • Support for professional growth and development

BASIC QUALIFICATIONS

  • Bachelor's degree
  • 1+ years of data-driven business operations processes experience
  • Experience with Microsoft Office products and applications

PREFERRED QUALIFICATIONS

  • Experience with advanced Excel/SQL


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