Fulfillment Operations Specialist
1 month ago
Amazon's Fulfillment by Amazon (FBA) team is seeking a highly skilled Fulfillment Operations Specialist to drive investigation of key processes and defects, along with driving data analysis, and supporting both our Merchant and Customer experience.
Key Responsibilities:- Lead investigation and root cause resolution for high impact FBA Merchant and Customer Issues, and key programs
- Analyze huge data sets to arrive at specific problem statements around seller experience/program related issues
- Create and implement SOPs for execution on weekly basis to solve for critical seller experience problems
- Report metrics related to the program and draw insights on key patterns/problems
- Strong business communication skills
- Good working knowledge of MS Office
- Deep dive, troubleshooting, and innovation skills
- Strong catalog knowledge
- Opportunity to work in an innovative team, participating in operational excellence, system support, process, and design that span the entire company
- Chance to work with a highly visible and strategic program within Amazon
- Support for professional growth and development
BASIC QUALIFICATIONS
- Bachelor's degree
- 1+ years of data-driven business operations processes experience
- Experience with Microsoft Office products and applications
PREFERRED QUALIFICATIONS
- Experience with advanced Excel/SQL
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