Operations Workflow Manager for Fulfillment Centers
6 days ago
As a key member of our team at ATSPL - Karnataka, you will play a crucial role in managing the workflow of multiple Fulfillment Centers (FCs) from a remote centralized location.
About UsWe are a dynamic organization that thrives on innovation and customer satisfaction. Our teams work tirelessly to deliver exceptional results, and we're looking for someone who shares our passion for excellence.
Job DescriptionThe Central Flow Lead is responsible for overseeing the volume and workflow of multiple FCs, ensuring seamless operations and minimizing fulfillment costs. This position requires flexibility, as you will work a mandatory night shift schedule and be prepared to adapt to changing circumstances.
- Manage order workflow across multiple processes to optimize efficiency.
- Maintain excellent customer experience while balancing fulfillment costs across multiple FCs.
- Communicate workflow status with Operations Managers and Area Managers, escalating any potential risks or issues.
You will be responsible for:
- Advising FC operations and senior operations teams based on your holistic understanding of workflow throughout the FC.
- Facilitating communication between multiple areas of the operation.
- Providing operational insights to the Amazon Fulfillment Technology (AFT) team to develop advanced automated flow control for FC operations.
- Managing flow settings for multiple process paths in outbound operations for multiple Fulfillment Centers based on shift plans.
- Executing outbound flow operations and communicating Customer Experience risks and performance opportunities to FC operations in a standardized manner.
- Developing and executing shift plans based on FC operational requirements, adjusting as variables change.
To succeed in this role, you should have:
- 1+ years of experience with Microsoft Office products and applications.
- A high school diploma or equivalent.
- The ability to work a flexible schedule, including weekends, nights, and holidays.
- The physical stamina to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
We offer a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience, plus additional benefits.
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