Operations Manager
1 month ago
At ASSPL - Karnataka, we're seeking a highly skilled and experienced Team Leader to join our Fulfillment Center operations team.
Key Responsibilities:- Manage daily end-to-end operations for a large site, ensuring seamless execution of inbound and outbound operations, coordinating physical and virtual workflows, and ensuring timely delivery of products to meet customer expectations.
- Drive performance management of team members, preparing and implementing training and development plans to enhance associate skills and productivity.
- Continuously improve the delivery process, achieving sustained levels of delivery performance improvement.
- Conduct regular 4M and 5S audits to maintain a safe and efficient working environment.
- Stand-in for Area Manager as needed.
- Ability to manage day and night shifts, ensuring flexibility and adaptability.
- Consolidate information from various sources to determine daily load plan requirements, adjusting and executing accordingly.
- Monitor system-generated routing solutions, providing viable alternatives and making decisions on deliveries outside of the normal routing matrix.
- Lead the order batching strategy to ensure efficiency while protecting customer experience.
- Allocate labor from various sources, lead meetings, direct, and assign job duties for FC Associates.
- Perform in-depth problem-solving to ensure successful and continuous operations.
- Train, audit, and support FC Associates to perform Amazon standard operating procedures and utilize equipment and software.
- Ensure FC associates have proper tools to perform the job, coordinating repair or replacement when needed.
- Communicate with internal and external suppliers using all available communication channels.
- Report and escalate systemic issues to management as necessary and in a timely manner.
- Participate in initiatives to ensure Safety and Operational Excellence, identifying, addressing, and resolving safety hazards within the Fulfillment Center.
- Fully understand processes and daily goals, making recommendations to improve performance.
- Perform administrative duties and additional functions as needed and determined by management.
- Support and work in all areas of the Fulfillment Center as required and as determined by site management.
- Support other spokes/fulfillment centers as required and as determined by city leadership.
- Bachelor's degree
- Fluent English language skills (speaking, writing, and reading)
At ASSPL - Karnataka, we're committed to being the most customer-centric company on earth. To achieve this, we need talented, bright, and driven individuals like you. If you're passionate about delivering exceptional results and making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity.
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