Customer Service Manager Assistant

3 days ago

Noida, Uttar Pradesh, India beBeeEfficiency Full time ₹ 15,00,000 - ₹ 28,00,000
Job Title:
Customer Service Manager Assistant

Job Description:
As a Customer Service Manager Assistant, you will be responsible for resolving customer queries or complaints effectively at the first instance. Your primary goal is to deliver exceptional customer satisfaction scores while minimizing call handling time.

Key Responsibilities:
  • Effectively resolve customer queries or complaints.
  • Deliver service with requisite courtesy and accuracy.
  • Demonstrate complete onus to customers' queries/problems.
  • Adhere to product and process requirements with nil errors.
  • Escalate customer issues to the right internal stakeholders.
  • Ensure process efficiency and effectiveness.
  • Comply with service and sales guidelines.

Benefits:
Achieving Call Quality targets and other key performance indicators will be a priority in this role. Additionally, you will have the opportunity to cross-sell/up-sell products like loans, mortgages, priority/elite accounts, etc. This position offers an exciting chance to grow your career and make a meaningful impact in our organization.

Requirements:
To succeed as a Customer Service Manager Assistant, you must possess excellent communication skills, both verbal and written. You should also be proficient in using technology to efficiently manage customer interactions. Prior experience in a similar role or in a customer-facing environment is essential. You must be able to work well under pressure and meet deadlines consistently. Furthermore, strong problem-solving skills and the ability to think critically are highly desirable traits in this position. If you're passionate about delivering exceptional customer experiences and have a knack for resolving complex issues, we encourage you to apply for this exciting opportunity.

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