Reservations Specialist

7 days ago

Thāne, Maharashtra, India beBeeReservation Full time ₹ 35,00,000 - ₹ 75,00,000

Job Brief:

We are seeking a highly motivated and organized professional to join our team as a Reservations Specialist. In this role, you will be responsible for providing exceptional customer service to our guests through various communication channels.

Key Responsibilities:

  • Proactively communicate with guests to provide pre-arrival information, answer inquiries, and address concerns in a timely and accurate manner.
  • Ensure seamless handover of guest information and payment details to the reservations team.
  • Identify opportunities to upsell additional services, upgrades, or amenities to enhance the guest experience and increase revenue.
  • Promote hotel loyalty programs, special offers, and packages to encourage guest participation and loyalty.
  • Build strong relationships with guests by demonstrating personalized service, attentiveness, and genuine care for their needs and preferences.
  • Track and analyze pre-arrival metrics, such as confirmation rates, booking trends, and guest feedback, to identify areas for improvement and develop strategies for enhancing the pre-arrival experience.

Qualifications and Skills:

  • Previous experience in hospitality, customer service, or a similar role is an asset.
  • Strong written and verbal communication skills, with the ability to convey clear and professional information.
  • Excellent interpersonal skills and the ability to build rapport with guests and team members.
  • Highly organized and detail-oriented, able to multitask and meet deadlines without compromising on accuracy.
  • Comfortable using various technology tools, such as email, chat systems, and reservation software.
  • Ability to work independently and collaborate well with others in a team-oriented environment.

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