IT Networking Expert

1 day ago

Thāne, Maharashtra, India beBeeWireless Full time ₹ 15,00,000 - ₹ 20,00,000
Network Infrastructure Specialist

This role is ideal for highly motivated professionals who are passionate about advanced networking technologies. As a Network Support Engineer, you will become a product expert to provide comprehensive support to a global user base.

You will be responsible for:

  • Becoming a product expert in designated fields such as Wireless Technologies, Routing & Switching, Security & VPNs, Security Cameras, VoIP Phones, and Door Access Systems.
  • Developing personalized action plans to users that not only resolve their issue but also provide a larger context of its origin and impact.
  • Prioritizing requests based on severity and brand liability of each UX dead-end.
  • Responding to users efficiently and insightfully to reinforce the team's mission to deliver exceptional support.
  • Conducting hands-on testing with provided homelab equipment to identify potential UX dead-ends and propose areas of improvement.

We strive to ensure that each user leaves their support interaction with a deeper understanding of their own technology. You will regularly interact with product development teams and key stakeholders, responsibilities often reserved for senior-level engineers.

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