IT Support Specialist

7 days ago

Amrāvati, Maharashtra, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,15,000
IT Support Professional

We are seeking a motivated IT support specialist to join our team.

This role will involve providing technical assistance to users, troubleshooting IT issues, and ensuring timely resolution of service requests.

As an IT support professional, you will be the primary point of contact for end-users and will be responsible for diagnosing and resolving IT-related issues, either remotely or in person.

  • Provide technical assistance to end-users, ensuring issues are diagnosed and resolved promptly.
  • Deliver support services in English and French.
  • Log and manage service requests, incidents, and problems in a service management tool.
  • Troubleshoot hardware and software issues, including desktops, laptops, mobile devices, and peripherals.
  • Assist with user account management, including password resets, permissions, and access issues.
  • Maintain knowledge of IT systems, applications, and tools to provide effective solutions.
  • Escalate complex issues to higher-tier support teams when necessary.
  • Ensure all requests and incidents are tracked and resolved within service level agreements (SLAs).
  • Provide remote support through remote desktop tools and other communication methods.
  • Collaborate with other IT support teams and departments to improve the overall user experience.
  • Contribute to the overall improvement of IT service delivery by suggesting improvements to processes and workflows.

Key qualifications include:

  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Basic knowledge of IT systems and applications.
  • French language proficiency.

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