ServiceNow ITSM Integration Specialist

11 hours ago


Chennai, Tamil Nadu, India Tata Consultancy Services Full time
About the Role

Tata Consultancy Services is seeking a highly skilled ServiceNow ITSM Integration Specialist to join our team. This is an exciting opportunity to leverage your technical expertise and experience in ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, orchestration, operational activities, and project management.

Job Description

Technical Competency:

  • Experience as a Technical Lead
  • Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution

Experience:

  • 8-10 years of experience in ITSM area

Location:

  • Kolkata, Delhi, Bangalore

Required Technical Skills:

  • ITSM, Integration, Custom app (Dashboard)

Key Responsibilities:

  • Review and do proactive analyze and resolve application issues as needed
  • Mentor and share technical knowledge/guidance to team
  • Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards

Certifications:

  • Certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist, and ITIL V3 foundation

Behavioral Competency:

  • Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
  • Excellent team management skills to manage the project team and members
  • Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

About the Salary

The estimated salary for this role is ₹12,00,000 - ₹15,00,000 per annum, depending on location and experience.



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