ServiceNow ITSM Specialist

22 hours ago


Chennai, Tamil Nadu, India Tata Consultancy Services Full time

Tata Consultancy Services (TCS) is a global leader in the technology arena, committed to empowering young techies to grow together.

Role: Servicenow Senior Developer

Location: Indore, Chennai

Experience Range: 8 to 12 years

Job Overview

We are seeking an experienced ServiceNow ITSM Specialist to join our team. The ideal candidate will have a strong background in ServiceNow development and configuration, with expertise in IT Service Management (ITSM) modules such as Incident, Problem, Change, Knowledge Management, Service Level Management, and Service Catalog.

The selected candidate will be responsible for coordinating ServiceNow application and platform upgrades, process automation using ServiceNow Flow designer, Workflows, Integrations, and developing new request items in the catalog. They will also perform Systems Integration Testing and manage/coordinate user acceptance testing.

Key Responsibilities
  1. Develop and configure ServiceNow applications and platforms
  2. Coordinate upgrades and ensure seamless transition
  3. Design and implement process automation using ServiceNow Flow designer, Workflows, and Integrations
  4. Develop new request items in the catalog and create task-based workflows
  5. Perform Systems Integration Testing and coordinate user acceptance testing
  6. Develop technical and functional documents for ongoing maintenance items and projects
Requirements
  • 8-12 years of experience in ServiceNow development and configuration
  • Strong background in IT Service Management (ITSM) modules
  • Expertise in ServiceNow Flow designer, Workflows, Integrations, and reporting
  • Excellent communication and client management skills
  • Good experience in process design and deployment
  • ServiceNow CSA + CIS ITSM certification
Benefits

TCS offers a competitive salary package, including a base salary of ₹1,200,000 per annum, along with additional benefits such as health insurance, retirement plan, and paid time off.



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