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10 hours ago
We are seeking a skilled professional to fill the role of Partner Success Strategist. As a key liaison between our company and Independent Software Vendors (ISVs), you will play a critical role in fostering collaboration, driving revenue growth, and ensuring mutual success.
- Relationship Management: Establish and maintain strong, trust-based relationships with ISV partners worldwide to foster collaboration, loyalty, and long-term growth.
- Increasing Solution Adoption: Drive incremental revenue through effective partner engagement, helping them scale their solutions built on our software.
- Partner Enablement: Equip ISVs with the tools, training, and resources needed to successfully develop, market, and sell their IP solutions.
- Performance Monitoring: Track and analyze partner performance, identifying growth opportunities and addressing potential challenges.
- Partner Advocacy: Represent ISV partner needs and feedback within our organization to drive internal projects, product enhancements, policy improvements, and operational efficiency and excellence.
- Strategic Alignment: Ensure partner strategies align with our business objectives, SaaS transition goals, and Xcelerator ecosystem initiatives.
- NPS Improvement: Proactively address partner concerns, resolve issues efficiently, and improve partner satisfaction and loyalty.
- A bachelor's degree in business, software development, engineering, or a related field.
- 8+ years of experience managing partners (preferentially in SaaS) in roles such as Partner Success, Partner Management, or Partner Development.
- A proven track record of driving revenue growth and improving partner satisfaction metrics (e.g., NPS).
- Strong interpersonal skills, with the ability to build trust and rapport across cultures and geographies.
- Excellent communication and negotiation skills, with the ability to navigate complex business relationships.
- A self-starter with a positive attitude, enthusiasm for hard work, humble, loyal, and honest with a willingness to learn and grow.
- An analytical mindset with experience using data to measure success and drive decision-making.
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