
Windows Support Specialist
1 week ago
We are seeking highly skilled and dedicated Technical Support Advocates to join our team. As a key member of our support staff, you will be responsible for providing exceptional service to our customers.
The ideal candidate will possess excellent communication skills, both written and verbal, and have the ability to troubleshoot software and connectivity issues. Prior experience in technical support or customer service is essential.
Key Responsibilities:- Customer Service: Address customer inquiries with patience, empathy, and excellent communication skills.
- Troubleshooting: Diagnose and resolve software issues and device network/connectivity problems.
- Hands-on Experience: Microsoft Product Support and Windows Support.
- Communication Skill: Excellent Communication Skills (Speak and Chat in English).
Prior experience in technical support or customer service is an advantage. We also require strong analytical and problem-solving skills, proficiency in managing accounts, payments, and billing inquiries, and a minimum typing speed of 30 words per minute.
About the Role:This role offers a unique opportunity to work in a fast-paced environment, utilizing your skills and expertise to deliver exceptional service to our customers. If you are a motivated individual with a passion for technology, we encourage you to apply.
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