Desktop Support Specialist

14 hours ago

Dombivli, Maharashtra, India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000

About People Prime Worldwide is an innovative company that fosters a forward-thinking culture. Our mission is to empower customers by unlocking the value of their data and applications, driving outcomes that benefit both business and society.

We are seeking a skilled Remote Desktop Support Specialist to join our team

  • Provide round-the-clock technical support for desktops, laptops, and peripherals
  • Monitor and respond to incidents via ticketing system within SLA timelines
  • Perform remote troubleshooting and escalate unresolved issues
  • Support users across different time zones and ensure minimal downtime
  • Maintain logs of shift activities and handover reports for continuity
  • Collaborate with global IT teams for coordinated support

Key Responsibilities:

  • Technical support for Windows, Mac, and Linux environments
  • Troubleshoot hardware and software issues both onsite and remotely
  • Install, configure, and upgrade operating systems and applications
  • Respond to user tickets and resolve issues related to desktops, laptops, printers, and other peripherals
  • Maintain logs of support requests, resolutions, and system updates
  • Assist in setting up new systems and user accounts
  • Collaborate with IT teams to escalate unresolved issues
  • Ensure timely updates and patches for systems and applications
  • Train users on basic IT procedures and best practices
  • Maintain inventory of IT assets and ensure compliance with company policies

The ideal candidate will possess:

  • 3+ years of experience in desktop support, with at least 3 years relevant experience
  • Excellent problem-solving skills and ability to work under pressure
  • Strong communication and teamwork skills
  • Ability to maintain confidentiality and handle sensitive information

We offer a dynamic and challenging work environment, opportunities for growth and development, and a competitive compensation package.

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