Global Programmatic Operations Manager, EMEA
2 weeks ago
PubMatic is a leading independent technology company that maximizes customer value by delivering digital advertising's supply chain of the future.
We empower the world's leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices.
Job TitleCustomer Success Operations Manager
About the RoleThis role is responsible for providing support in the day-to-day management of publisher clients, delivering world-class customer service with expertise in ad technology-related areas.
As PubMatic's products and services evolve, the Client Success Operations Manager must stay at the forefront of new capabilities to ensure that the implementation process is defined, tested with new publishers, and ready for broad adoption.
Key Responsibilities:- Manage account setup & maintain accounts on the PubMatic system with equally native region personalized flavor support.
- Ensure on-time execution of technical integrations and deliver service excellence during implementation.
- Work with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clients
- Keeping multiple support systems updated (e.g. Salesforce, JIRA, Zendesk etc).
- Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety etc.
- Generate and interpret reporting that will yield competitive insights for our clients.
- Work closely with internal and external customers to ensure higher returns for end customer.
To be successful in this role, you will need:
- Knowledge in regard to Header Bidding, oRTB protocol, RTB/PMP and ad Networks.
- Prior experience of working with multiple SSP's, Custom Prebid Wrappers and various ad formats/ad platforms is a plus.
- Proficiency in Excel, preferably Excel Macros, MS Access; knowledge of MS Project, SQL and other Database.
- Experience using complex data sets to track performance trends, identify anomalies and their root causes.
- Ad Trafficking exposure using GAM 360 and other relevant ad servers, definitely an advantage.
- Experience with web applications, web forms and web server ideally with HTML or JavaScript knowledge.
- Understanding on debugging tools like Fiddler, Firebug and Charles etc.
We offer a dynamic work environment, opportunities for professional growth and a competitive salary of $80,000 - $110,000 per annum.
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