Programmatic Advertising Operations Manager, EMEA

1 day ago


Gurgaon, Haryana, India PubMatic Full time

PubMatic is seeking a highly skilled Programmatic Advertising Operations Manager to join our team in EMEA. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our publisher clients.

About the Role

We are looking for a proactive and self-motivated individual who can combine ad operations knowledge, technical and creative thinking with strong communication skills. The ideal candidate will have a deep understanding of programmatic advertising and a strong command of the English language, both written and spoken.

This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule results. You will work closely with internal and external customers to ensure higher returns for end customers.

The successful candidate will possess a unique ability to stay at the forefront of new capabilities, ensuring that the implementation process is defined, tested, and ready for broad adoption.

Responsibilities
  • Manage account setup and maintenance on the PubMatic system with region-specific support.
  • Ensure on-time execution of technical integrations and deliver service excellence during implementation.
  • Work with internal teams to deliver customized implementation plans to select clients.
  • Keep multiple support systems updated (e.g., Salesforce, JIRA, Zendesk).
  • Actively respond to escalations for publisher and demand clients relating to integration issues, discrepancies, and brand safety.
  • Generate and interpret reporting that yields competitive insights for clients.

This role requires a strong analytical mindset, problem-solving skills, and attention to detail. Fluency in communication skills is essential.

We offer a competitive salary of ₹1,200,000 - ₹1,500,000 per annum, depending on experience. Additionally, we provide a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package.



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