
Knowledge Support Associate
7 days ago
As a Knowledge Management Specialist, you will be responsible for providing exceptional client support through an online support queue.
- Communicate and collaborate with cross-functional teams to resolve issues efficiently.
- Develop expertise on our learning platforms (ModMed U and ModMed Communities) to deliver high-quality support.
- Perform administrative duties in support of Knowledge Services projects and initiatives.
- Apply visual brand identity guidelines consistently across all content.
- Contribute to the creation of video and written educational content.
Requirements
- Entry-level position; associate's degree preferred.
- Excellent spelling, grammar, punctuation, and communication skills.
- Moderate to high technical aptitude.
- Ability to manage multiple tasks and prioritize as needed.
- Strong motivation to provide exceptional customer service.
- Expertise in evaluating, troubleshooting, and following up on customer issues.
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