Clinical Support Associate

3 days ago

Hyderabad Secunderabad Telangana, India beBeeCommunication Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Clinical Support Associate

Key Responsibilities:
  • Manage inbound and outbound calls to document interactions, perform follow-up calls according to client requirements and standard operating procedures (SOPs).
  • Ensure adherence to quality standards by sending completed documents for quality control in hourly reports.
  • Follow proper telephone etiquette during all interactions. Refer to safety references and client-provided documents when handling calls.
  • Categorize call information into relevant categories such as product complaints, adverse events, medical queries, and product quality complaints.
  • Forward AE/SAE information to the pharmacovigilance department and product complaints to the QA department as required. Contact manufacturing units or clients for medical inquiries with unavailable information.
  • Maintain data confidentiality, integrity, and availability by adhering to administrative, technical, and physical safeguards.
  • Manage trackers, perform reconciliation, and archive pharmacovigilance documents. Ensure compliance with client-specific SOPs for all activities.
  • Attend training and client meetings as needed. Provide feedback and training to team members.
Qualifications:
  • Bachelor's or Master's degree in Pharmacy or Nursing.
Requirements:
  • 0-5 years of experience in a Medical Information Call Center role.
  • Excellent English language speaking and writing skills.
  • Flexibility to work in 24/7 shifts.

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