
Enterprise Application Support Specialist
3 days ago
We are seeking a skilled and analytical professional to provide technical assistance for enterprise-level applications.
Key Responsibilities:- Investigate and resolve application-related incidents and service requests in a timely and efficient manner
- Monitor application health, logs, and alerts using various tools and technologies
- Perform root cause analysis and implement permanent solutions for recurring issues to ensure optimal system performance
- Manage user access, roles, and permissions across supported applications to maintain data integrity and security
- Collaborate with cross-functional teams, including development, infrastructure, and QA, to resolve issues, enhance systems, and deploy updates
- Participate in application upgrades, patching, and release management activities to ensure seamless system transitions
- Document known issues, troubleshooting steps, SOPs, and user guides to facilitate knowledge sharing and improve processes
- Support batch job monitoring and data integrity validations to ensure accurate and reliable data processing
- Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met for incident, request, and change management
- Proficient understanding of application architecture and design principles
- Excellent SQL skills and experience with database management
- Familiarity with ticketing systems and IT service management best practices
- Experience working with Windows and Linux servers, as well as scripting languages and integration methods
- Knowledge of ITIL concepts and practices, including incident, problem, and change management
As an Enterprise Application Support Specialist, you will play a critical role in ensuring the stability and performance of our enterprise-level applications. If you have a passion for technology, enjoy problem-solving, and are committed to delivering exceptional support, we encourage you to apply for this exciting opportunity.
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