Enterprise Application Support Role

2 days ago

Noida, Uttar Pradesh, India beBeeApplication Full time ₹ 12,00,000 - ₹ 17,50,000

System Support Specialist

Job Summary

We are seeking a proactive and detail-oriented professional to provide technical support for enterprise applications. The ideal candidate will troubleshoot application issues, maintain system stability, ensure smooth operations, and act as a liaison between end-users, technical teams, and vendors.

Key Responsibilities:

  • Investigate and resolve application-related incidents and service requests.
  • Monitor application health, logs, and alerts using tools like Splunk, Nagios, AppDynamics, or native monitoring solutions.
  • Perform root cause analysis and implement permanent solutions for recurring issues.
  • Manage user access, roles, and permissions across supported applications.
  • Coordinate with development, infrastructure, and QA teams for issue resolution, enhancements, and deployments.
  • Participate in application upgrades, patching, and release management activities.
  • Document known issues, troubleshooting steps, SOPs, and user guides.
  • Support batch job monitoring and data integrity validations.
  • Ensure SLAs and KPIs are met for incident, request, and change management.

Technical Skills Required:

  • Good understanding of application architecture.
  • Proficiency in SQL.
  • Familiarity with ticketing systems.
  • Exposure to Windows/Linux servers.
  • Knowledge of scripting languages.
  • Understanding of integration methods.
  • Familiarity with ITIL concepts and practices.

Benefits:

By joining our organization, you will have the opportunity to work on complex projects, collaborate with a team of experienced professionals, and contribute to the development of cutting-edge solutions.

Others:

Our organization values innovation, teamwork, and customer satisfaction. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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