Training Manager

7 days ago

Jaipur, Rajasthan, India beBeeProfessional Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title

Process Trainer

Job Description

The Process Trainer plays a crucial role in managing Training batches, usually with a 1:20 ratio. The incumbent will be responsible for training agents on process, quality, and best practices, as well as providing coaching and feedback.

The successful candidate will conduct training sessions as per requirement under specified timelines, assess the performance of trainees during tests, and maintain competency by undergoing TTT certification.

They will also perform TNI on audit findings, conduct refresher sessions, and track performance. Additionally, they will maintain track records of performance and analyze data critically.

This is a client-facing role that requires excellent communication skills, both verbal and written. Flexibility to work in shift, preferably afternoon shift, is essential.

Required Skills and Qualifications
  • Excellent Communication Skills (Verbal & Written)
  • Flexibility to work in shift, preferably afternoon shift
  • Knowledge of UK Mortgages
  • Experience working with Microsoft applications such as Form, Excel, Word etc
  • Creation of Academies, creation of Newsletter, etc
  • Attention to detail to ensure accuracy
  • Ability to conduct detailed investigations using Service Providers and open sources to remediate compliance alerts and to independently research, analyze, and recommend solutions to close open items and discrepancies
  • Result oriented and client focus
  • Feedback and Coaching skills
  • Good rapport building skills, extremely methodical and organized
  • Specific experience with cryptocurrency products as a user and / or experience working in the digital currency industry, preferred, not mandatory
Selection Criteria
  • Must be Graduate in any stream. Shouldn't be enrolled in any regular course.
  • Minimum of 3+ years experience in UK Mortgages, preferably E2E
  • Should be a citizen of India or should be allowed to work in India
  • Should be above the age of 18 Years

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