Assistant Manager Training

11 hours ago

Jaipur, Rajasthan, India TP Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Roles and responsibilities:

  • Must have an Experience into sales experience.
  • Develop training programs: Create training curricula and sessions to teach sales skills and techniques.
  • Evaluate training programs: Assess the effectiveness of training programs and identify areas for improvement
  • Collaborate with sales leadership: Work with sales leadership to ensure training aligns with company goals
  • Recruit and train employees: Recruit, select, and train new employees, and coach and counsel existing employees
  • Communicate expectations: Communicate job expectations to employees
  • Impact: A sales Assistant Training Manager's work directly impacts a company's revenue and growth.
  • Skills: Analytical skills are important for a sales training manager to identify problems, investigate, and find solutions.

Operational Excellence:

  • Designs training & test modules based on needs.
  • Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations.
  • Resolves issues pertaining to process knowledge with clients
  • Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production.
  • Conducts interviews & coordinates with HR for recruiting trainers / trainees
  • Ensure 100percent adherence on client driven SOP & BEST T&D compliance
  • Prepare Trainers through TTT/ Platform skills certification.
  • Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability
  • Coordinates with all stakeholders to ensure New Hire training process runs effectively
  • Prepare and attend all business / client reviews& work on the action plans to improve business performance.
  • Understanding of root cause analysis & reasons to better performance.
  • Interacts with IT team for creation and deletion of Ids for new team members.
  • Measures performance of the team through performance appraisals and responsible for team motivation and retention
  • Responsible for retaining trainees & trainers
  • Guides the trainers to measure training effectiveness and ascertain trainees learning curve
  • Counsels and guides trainees who are offtrack
  • Adheres to release date of trainees to OJT as per schedule. Conducts or nominates developmental workshops for trainers to enhance skills
  • Ensures adherence to norms specified by COPC certification and ISO 270001
  • Creates SOPs for training department and various processes

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