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Training Officer

2 weeks ago

Jaipur, Rajasthan, India Teleperformance (TP) Full time US$ 80,000 - US$ 1,20,000 per year

Role & responsibilities

We are looking for an experienced and confident Trainer with proven expertise in training delivery, sales training, curriculum development, and strong interpersonal skills. This role is pivotal in motivating agents, driving business success, and helping customers achieve more.

Key Responsibilities:

  • Deliver and develop training programs to ensure a world-class sales experience.

  • Coordinate and conduct a 4-week new hire induction course covering:

  • Sales Skills

  • Business Delivery
  • Product & Service Knowledge

  • Soft Skills

  • Manage daily functional direction of trainees in a classroom setting.

  • Monitor student progress and track performance.
  • Provide coaching, feedback, and readiness assessments.
  • Facilitate ongoing development to support performance progression.
  • Conduct ad-hoc training sessions to address performance gaps.
  • Collaborate with Coaches and Operations to identify development opportunities.
  • Provide feedback on training effectiveness and contribute to the Training Review Cycle.
  • Act as a trusted development specialist in a fast-paced, collaborative environment.
  • Support the hiring process by participating in candidate assessments.

Candidate Profile:

Culture / Mindset:

  • Consultative: Excellent listener and problem solver.
  • Influential: Motivated to drive positive customer behavior.
  • Empowered: Creative and solution-oriented.
  • Inspired: Passionate about technology and customer success.
  • Resilient: Thrives in dynamic and challenging environments.

Soft Skills:

  • Strong communication and presentation skills.
  • Ability to coach and mentor effectively.
  • Collaborative and team-oriented.
  • Analytical and performance-focused.

Base Experience:

  • Prior experience in training and/or sales training.
  • Experience in curriculum development and delivery.
  • Exposure to fast-paced, customer-centric environments.

Preferred candidate profile : Immediate joiners