Regional Support Manager
3 days ago
Quick Heal is a leading IT security solutions company with a global presence in 38 cities in India and 40 countries worldwide. Our products are designed to simplify IT security management across various platforms, catering to consumers, small businesses, government establishments, and corporate houses.
We are the enterprise arm of India's only listed cybersecurity products company, Quick Heal Technologies Ltd. Our state-of-the-art Zero Trust technology enables organizations to secure their endpoints, data, networks, and users globally, providing robust defense against modern cyber threats.
Seqrite Labs continuously mines threat research, real-time detection, and threat intelligence, powering our solutions. We have played a crucial role in securing the command & control center of ISRO from cyber threats in the recent successful project of our nation, Chandrayaan 3.
We have a dedicated Services wing, specializing in delivering comprehensive cybersecurity consulting services to corporates, PSUs, government, and law enforcement agencies. Our global marquee clientele includes BFSI, Pharma, Manufacturing, Government, and Mid & Large industries.
Core Purpose and MissionOur core purpose is to innovate and simplify securing digital experiences. Our mission is to empower teams to solve business problems effectively.
Our vision is to be trusted by our customers in securing the digital world and grow as a reputable global market leader.
What Makes Us DifferentWe are a purpose-led business enabling employees to thrive and unleash their potential to innovate. We invest in career development opportunities and celebrate diverse perspectives. You'll work on new technologies, collaborate with passionate colleagues, and create a digital safe world for everyone.
Designation and LocationYou will be working as a Regional Support Manager in Mumbai, responsible for service delivery for Seqrite products, including installations, on-site support, enterprise, and strategic account management.
Primary ResponsibilitiesKey responsibilities include:
- Maintaining monthly team-productivity scores above 85%
- Conducting weekly connect meetings with sales TLs and sharing MOM with the management team
- Leading biweekly team meetings and monthly 1-O-1 meetings to evaluate performance and development plans
- Participating in weekly R&D meetings to drive customer escalations with SMEs and IRT
- Achieving a successful team POC closer ratio of more than 95%
- Maintaining a team happy customer success ratio (CSAT) of 75% or more
- Ensuring monthly quality audits and team quality audit scores of 80% or more
As a Regional Support Manager, you will ensure the success of Seqrite products by working closely with sales teams and other cross-functional teams on the ground to deliver smooth service delivery.
Required Certification and SkillsRelevant certifications in security/networking/server domains (e.g., ITIL, CCNA, MCSE, A+, N+, RHCE, RHCA, CISSP, CEH, Six Sigma, ISO 20000, Prince 2, PMP)
Excellent communication skills, customer-centric soft skills, team management, analytical and reporting skills, time management skills, result-oriented, active learning, self-driven
Estimated Salary Range: ₹12,00,000 - ₹18,00,000 per annum-
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