User Support Professional

2 weeks ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 1,10,000 - ₹ 1,82,000

About the Role

We are seeking a highly skilled User Support Professional to serve as the primary point of contact for our users. The ideal candidate will be customer-focused, detail-oriented, and passionate about delivering exceptional support experiences.

Key Responsibilities:

  • Respond to user inquiries via email, chat, and other support channels.
  • Troubleshoot basic product and account-related issues.
  • Guide users on platform navigation, features, and subscription queries.
  • Escalate technical issues to the product/tech team with clear documentation.
  • Maintain and update FAQs, support documentation, and the knowledge base.
  • Track, prioritize, and close support tickets within defined SLAs.
  • Collect feedback and relay recurring issues or feature requests to the team.

Required Skills & Qualifications:

  • Bachelor's degree in any field (finance background is a plus).
  • 1–3 years of experience in customer support or client-facing roles.
  • Excellent communication skills (written & verbal).
  • Strong problem-solving ability and patience in handling queries.
  • Familiarity with ticket tracking software would be beneficial.

What We Offer:

  • Opportunity to work in a dynamic and innovative environment.
  • Exposure to cutting-edge technology and tools.
  • Collaborative and learning-focused team culture.
  • Competitive compensation package and growth opportunities.

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