IT Support Professional
2 weeks ago
We are seeking a skilled Technical Support Specialist to provide timely and effective technical assistance to our clients. As a key member of our team, you will be responsible for ensuring that all technical issues are resolved efficiently and to the satisfaction of our clients.
Key Responsibilities:- Provide first-level technical support and resolve incidents promptly and professionally.
- Manage service requests, incidents, and changes using IT service management tools.
- Support user onboarding, access provisioning, and basic resource requests.
- Monitor system health and generate reports on service performance.
- Guide users through self-service portals and support documentation.
- Coordinate with escalation teams for complex issue resolution.
- Ensure compliance with service level agreements and quality standards.
- Minimum 2 years of experience in IT service desk, help desk, or technical support.
- Hands-on experience with cloud services support.
- Proficiency in ITIL framework and service management processes.
- Strong troubleshooting skills in application and infrastructure support.
- Familiarity with remote support tools and basic system monitoring.
- Excellent communication and customer service skills.
- Ability to manage multiple tickets and priorities simultaneously.
We are a global business and technology transformation partner. Our purpose is to unleash human energy through technology for an inclusive and sustainable future.
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