User Support Professional

2 weeks ago


Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title:

A Support Specialist Role

  • This is a full-time opportunity to work with our UnlimitedAstro app users.
About the Job:

We are seeking a highly skilled and customer-centric individual to join our team. The successful candidate will be responsible for providing exceptional support to users, ensuring seamless and personalized experiences.

Key Responsibilities:
  1. Respond promptly to user inquiries via chat, calls, and email regarding app usage, account issues, payments, and services.
  2. Provide empathetic guidance and support for users seeking help with astrology-related sessions and app features.
  3. Troubleshoot and resolve user issues, escalating complex cases when necessary.
  4. Maintain records of user interactions and feedback for process improvement.
  5. Collaborate with other departments (Tech, Operations, Product) to address recurring issues and improve user satisfaction.
Requirements:

The ideal candidate will possess excellent verbal and written communication skills in English and Hindi, strong problem-solving, multitasking, and conflict-resolution abilities, and a patient, customer-first mindset. Familiarity with CRM tools is an advantage.



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