End User Support Specialist

2 days ago

Bengaluru, Karnataka, India beBeeEngineer Full time ₹ 5,00,000 - ₹ 8,00,000
End-User Computing Engineer

We are seeking a highly skilled and service-oriented engineer to join our end-user computing team.

The successful candidate will be responsible for ensuring smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing the overall user experience across a hybrid environment of macOS, Windows, and mobile platforms.

  • Support end-user devices and troubleshoot technical issues remotely.
  • Resolve hardware, software, and network connectivity issues.
  • Install and configure authorized software and ensure patches and upgrades are applied on end-user devices.
  • Build packages and administer Mac, Windows OS, and iOS/Android devices through MDM.
  • Comply with all company policies and procedures.
  • Participate in the implementation and support of IT-related policies.
Required Skills and Qualifications

To be successful in this role, you will need:

  • 1-4 years of relevant experience in IT support or similar roles.
  • Hands-on experience with Windows, macOS, and Linux operating systems.
  • Good knowledge of Google Workspace, Microsoft 365, Slack, Jira, and other productivity/collaboration tools.
  • Experience with MDM platforms such as Jamf, Intune, Kandji, WS-1 etc.
  • Good understanding of network fundamentals including DHCP, DNS, office Wi-Fi, and VPN troubleshooting.
  • Familiarity with IT ticketing systems and asset management tools.
  • Proficient in diagnosing and resolving hardware, software, and network connectivity issues.
  • Good communication skills with a positive and professional attitude.
  • Experience in AV/VC setup and support (e.g., Zoom, Google Meet, Polycom)
  • Strong troubleshooting and critical thinking skills.
  • Ability to perform remote troubleshooting and provide clear instructions.
What We Offer

We offer a dynamic and supportive work environment that fosters growth and development.

As an employee, you will have access to:

  • A comprehensive benefits package.
  • Ongoing training and professional development opportunities.
  • A collaborative and inclusive team culture.

We are committed to attracting and retaining top talent. If you are a motivated and skilled individual who is passionate about delivering exceptional IT services, we encourage you to apply for this exciting opportunity.

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