End User SME

11 hours ago

Bengaluru, Karnataka, India EIL Global IT Solutions and Services Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Company Overview

EIL Global IT Solutions and Services Pvt Ltd, headquartered in Adelaide, Australia, is a premier IT service provider in the Asia Pacific and EMEA regions. We specialize in a variety of technologies including desktops, servers, networks, and data centers. Our company offers innovative IT solutions, aiding enterprises in their digital transformation through professional and managed services, including AIOPS, AI-based workforce automation, and blockchain solutions. Visit us at EIL Global.

Job Overview

We are seeking a skilled End User SME to join our team at EIL Global IT Solutions and Services Pvt Ltd. This is a mid-level, full-time remote position based in Bangalore. The ideal candidate will have 4 to 6 years of relevant work experience. You will be responsible for overseeing IT operations, ensuring seamless operation and deployment of IT services, and providing high-level support to our clients in different geographical locations.

Qualifications and Skills

  • Proven experience in Microsoft 365 administration, capable of handling all administrative tasks to ensure smooth operations.
  • Expertise in Active Directory management, including user account creations, modifications, and group policy management.
  • Strong background in enterprise software support, with the ability to troubleshoot and resolve software-related issues effectively.
  • Solid understanding of remote desktop troubleshooting skills to assist colleagues and clients in remote work environments.
  • Experience in implementing ITIL processes to improve service delivery and customer satisfaction significantly.
  • Proficiency in using the ServiceNow ticketing system for efficient handling of service requests and incident management.
  • Excellent customer relationship management skills, ensuring client needs are met with a positive approach and efficient solutions.
  • Ability to implement and manage end-user device security, ensuring that all corporate devices adhere to the highest security standards.

Roles and Responsibilities

  • Provide technical support and consultation for the end-users and clients, ensuring all queries and issues are addressed timely and effectively.
  • Oversee the administration and management of Microsoft 365 and associated applications to ensure productivity and uptime.
  • Manage and maintain Active Directory, including integration and synchronization with other business systems.
  • Perform remote desktop troubleshooting and assist global teams in resolving their IT challenges efficiently.
  • Collaborate with IT teams to implement ITIL processes and ensure best practices are followed for all IT services.
  • Monitor and manage the ServiceNow ticketing system, ensuring service requests are logged, processed, and resolved promptly.
  • Develop and maintain customer relationships, acting as a primary touchpoint for client interactions and feedback.
  • Ensure end-user devices comply with security protocols, performing regular checks and updates to maintain security standards.

  • End User Computing

    10 hours ago

    Bengaluru, Karnataka, India SQUIRCLE IT CONSULTING SERVICES Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company Description Squircle IT Consulting Services is a leading IT solutions and servicesBangalore company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best...

  • COUPA Functional SME

    1 week ago

    Bengaluru, Karnataka, India Tanisha Systems Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Position : COUPA Functional SME.Work Mode : Remote.Job Type : Contract to Hire.Job Description :We are seeking a Coupa Functional Subject Matter Expert (SME) to support the design, configuration, and optimization of Coupa solutions, with a focus on procurement and spend management processes.The ideal candidate will have deep functional knowledge of Coupa...

  • End User Computing Sr. Associate

    2 weeks ago

    Bengaluru, Karnataka, India NTT DATA, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At NTT DATA, We know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure...

  • Virtualization SME

    2 days ago

    Bengaluru, Karnataka, India PradeepIT Consulting Services Full time ₹ 10,000 - ₹ 50,000 per year

    JD for Virtualization SME Role:Citrix and VMware Virtualization: Proficiency in managing and optimizing Citrix and VMware virtualization environments.End-User Computing (EUC) Services:SCCM (System Centre Configuration Manager): Experience in deploying and managing software, updates, and configurations across devices.Intune: Familiarity with Microsoft Intune...

  • AV & End User Support Technician

    5 days ago

    Bengaluru, Karnataka, India Decillion Digital Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Location: BengaluruExperience: 3+Job Description:Role Overview: As an AV & End User Support Technician, you'll be responsible for maintaining AV infrastructure, supporting end-user devices, and collaborating with global IT teams to uphold service excellence.Key Responsibilities:Conduct proactive checks of AV and conferencing equipmentProvide live, in-person...

  • End User Computing Sr. Associate

    1 week ago

    Bengaluru, Karnataka, India NTT DATA Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    End user support-Desktop Support-Windows operating system-Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands. Addressing user tickets regarding hardware, software, and networking Walking customers through installing applications and computer peripherals Asking targeted questions to...

  • Windows SME

    2 weeks ago

    Bengaluru, Karnataka, India Opt IT Technologies (I) Pvt. Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About Opt IT TechnologiesOpt IT Technologies (I) Pvt. Ltd. is a Bengaluru-based IT infrastructure consulting and services company helping businesses optimize and manage their IT environments. Since 2009, we have delivered end-to-end IT services, data center solutions, cloud services, and managed support to 300+ customers worldwide.Role DescriptionWe are...

  • End User Support Technician

    1 week ago

    Bengaluru, Karnataka, India Equifax Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Synopsis of the roleThe Junior EUC engineer will be responsible for asssiting with hardware and software incidents. Providing IT equipment to new starters.What you'll doAssist with Technical Support to walk up customers at a TechBar.Contribute with Installation of End User Computing devices in offices and cubes.Deliver new equipment (laptops & accessories)...

  • sap fico sme

    1 week ago

    Bengaluru, Karnataka, India PradeepIT Consulting Services Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Experience: 10+ years of extensive experience, at least 4 years as SME. Work location: Customer premises (Yemalur) Bangalore, Karnataka and Mumbai Primary responsibilities: a) Should have SME expertise. Support SAP integration, process design, evaluation, prototype, configuration, and data modelling support and provide strategic planning for SAP data...

  • Sap Fico Sme

    18 hours ago

    Bengaluru, Karnataka, India PradeepIT Consulting Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Experience: 10+ years of extensive experience, at least 4 years as SME.Work location: Customer premises (Yemalur) Bangalore, Karnataka and MumbaiPrimary responsibilities:a) Should have SME expertise. Support SAP integration, process design, evaluation, prototype, configuration, and data modelling support and provide strategic planning for SAP data...