Technical Business Operations Manager

1 week ago


Bharatpur, Rajasthan, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: Technical Customer Support Lead

We are seeking a highly motivated and experienced Technical Customer Support Lead to join our team at Canvendor. The ideal candidate will have a strong background in customer support and a passion for improving processes and outcomes.

Key Responsibilities:

  • Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes
  • Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally
  • Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment
  • Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues
  • Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements
  • Detail-oriented with a commitment to accuracy, quality, and data security
  • Comfortable working cross-functionally and across time zones, with partial overlap with US business hours
  • Intermediate understanding of technical systems, APIs, and SQL
  • Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus

Requirements:

  • 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles
  • Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred


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