Senior Business Operations Manager

1 day ago

Bharatpur, Rajasthan, India beBeeOperations Full time ₹ 20,00,000 - ₹ 30,00,000
Job Title

Operations Team Lead Position

This is a senior-level position that oversees the daily activities of our team, ensuring smooth business operations and excellent customer service.

  • Responsibilities:
    • Develop and implement effective strategies to drive client KPIs and meet client goals.
    • Manage stakeholders by building strong relationships with clients and internal teams.
    • Maintain team performance by monitoring and analyzing key metrics, identifying areas for improvement, and implementing corrective actions.
    • Handle customer complaints and resolve issues that employees are not authorized to handle on their own.
    • Deal with schedule changes, employee call-ins, and other staffing issues.
    • Fill in for absent employees as needed to ensure smooth business operation.
    • Act as a role model for all employees by exhibiting high service and attention to detail in all tasks.
    • Delegate tasks to employees and keep day-to-day activities organized.
    • Recruit and interview new hires and supervise employees.
    • Provide additional training and coaching as needed to ensure employees are performing their job properly.
    • Train employees in proper safety procedures and provide training updates as needed.
    • Address employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment.
    • Organize promotions and spearhead marketing efforts by setting up displays and educating customers and employees on promotions or specials.
Required Skills and Qualifications

For this Operations Team Lead position, we require:

  • A proven work experience as a team leader or supervisor.
  • In-depth knowledge of performance metrics.
  • Good PC skills, especially MS Excel.
  • Excellent communication and leadership skills.
  • Organizational and time-management skills.
  • Decision-making skills.
  • Graduate in any stream.
  • Sense of ownership and pride in your performance and its impact on the company's success.
  • Critical thinking and problem-solving skills.
  • On-the-job training.
  • Confidence and skillful negotiating skills.
  • Strong organizational skills to give the team direction.
Benefits

As an Operations Team Lead at our company, you will enjoy:

  • Competitive salary.
  • Comprehensive benefits package.
  • Opportunities for professional growth and development.
Others

Additional information about this role:

  • Minimum 2 years in people manager role.
  • Strong Communication Skills.
  • Leadership Motivation Skills.

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