Customer Relationship Specialist

5 days ago

Pune, Maharashtra, India beBeeCustomerAdvocate Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Customer Advocate

About the Role:

This position requires a proactive and customer-focused professional who can handle conflicts effectively and build strong relationships with customers.

The ideal candidate will have prior relevant work experience, technical knowledge, and excellent communication skills.

Main Responsibilities:
  • Taking on new opportunities and challenges with enthusiasm.
  • Buidling partnerships and working collaboratively with others to meet shared objectives.
  • Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Building strong customer relationships and delivering customer-centric solutions.
  • Handling conflict situations effectively with a minimum of disruption.
  • Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
  • Applying the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service.
  • Capturing specific data using required service tools and following procedures to document information in the service management system.
  • Analyzing customer issues to verify root cause of failure and associated progressive damage using published service information.

Requirements:

  • High school diploma or equivalent experience.
  • Licensing for compliance with export controls or sanctions regulations may be required.
  • Prior technical experience and/or customer service experience is preferred.

Educational Background:

  • Diploma in Mechanical (UG)
  • Postgraduate degree (PG)

About Our Organization:

We are a leading industrial equipment and machinery company seeking a talented individual to join our team. If you are a motivated and results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply.

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