Retain Customer Relationships

23 hours ago


Pune, Maharashtra, India beBeeExperience Full time ₹ 15,00,000 - ₹ 24,00,000

Job Title: Customer Experience Specialist

Job Description: We are seeking a skilled professional to oversee the execution of customer-centric strategies and campaigns. The ideal candidate will have expertise in CRM, lifecycle marketing, and analytics.

Key Responsibilities:

  • Develop and implement comprehensive CRM strategies across categories.
  • Manage daily tasks and collaborate with internal stakeholders to drive business growth.
  • Design personalized customer journeys across touchpoints.
  • Collaborate with creative, category, product, and analytics teams to optimize campaign performance.
  • Build data-driven dashboards and report campaign insights.
  • Drive strategic decisions by analyzing campaign results and identifying areas for improvement.
  • Oversee vendor relationships for CRM platforms, ensuring timely resolution of operational issues.

Required Skills & Qualifications:

  • 3–5 years of experience in CRM or lifecycle marketing, preferably in consumer tech or e-commerce.
  • Strong understanding of segmentation, personalization, and journey mapping principles.
  • Analytical mindset with experience in campaign reporting and A/B testing.
  • Hands-on knowledge of CRM and attribution tools, including Clevertap, MoEngage, and Branch.
  • Excellent communication and stakeholder management skills.
  • Ability to thrive in a fast-paced, experiment-driven environment.


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