Cybersecurity Client Retention Specialist
2 weeks ago
We are seeking a seasoned professional to spearhead client retention efforts within our B2B cybersecurity division.
Key Responsibilities- Develop and execute strategic plans to boost client satisfaction, product adoption, and business alignment.
- Establish strong relationships with key decision-makers and stakeholders at client organizations.
- Conduct regular account reviews to identify growth opportunities, resolve escalations, and drive proactive retention measures.
- Analyze churn risks, implement targeted strategies, and collaborate with sales teams to capture upsell and cross-sell opportunities.
- Work closely with product, compliance, and cyber risk advisory teams to deliver tailored solutions that meet client needs.
- Monitor key account health metrics (renewal rate, NPS, churn %) and develop action plans for improvement.
- 4+ years of experience in B2B client retention, account management, or customer success, preferably in Cybersecurity, SaaS, or Risk Advisory services.
- Strong understanding of cybersecurity solutions, compliance frameworks, and enterprise risk management.
- Proven track record of managing client renewals and reducing churn in a B2B environment.
- Excellent communication, stakeholder management, and negotiation skills.
- Strong problem-solving skills with ability to handle escalations and drive resolution.
- Data-driven mindset with experience in using CRM tools (Salesforce, HubSpot, Zoho, or similar).
- Ability to work cross-functionally with sales, product, and technical teams.
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