Client Retention Manager

2 days ago

Bengaluru, Karnataka, India beBeeCybersecurity Full time ₹ 18,00,000 - ₹ 25,00,000

Job Description

Mitigata is a leading Compliance + Insurance + Security company, helping businesses mitigate cyber risks through risk assessments, compliance consulting, cyber insurance, and tailored security solutions. Our mission is to empower organizations to strengthen their security posture, ensure regulatory compliance, and safeguard their financial exposure from cyber threats.

Role Overview

We are seeking a dynamic and results-driven Retentions professional with a strong background in Cybersecurity and B2B client management. The role involves building trusted relationships with enterprise clients, ensuring customer satisfaction, and driving renewal and retention strategies to maximize long-term value.

Key Responsibilities

  • Own and drive client retention strategy across B2B cybersecurity accounts.
  • Build strong relationships with key decision-makers and stakeholders at client organizations.
  • Conduct regular account reviews to ensure client satisfaction, product adoption, and alignment with business objectives.
  • Identify upsell and cross-sell opportunities within existing accounts and collaborate with sales teams to capture them.
  • Analyze churn risks, implement proactive retention measures, and resolve escalations effectively.
  • Work closely with product, compliance, and cyber risk advisory teams to align solutions with client needs.
  • Monitor key account health metrics (renewal rate, NPS, churn %) and create action plans for improvement.
  • Stay updated on cybersecurity industry trends, compliance regulations, and competitor offerings to position Mitigata's solutions effectively.
  • Mentor and support junior team members in client engagement and retention practices.

Required Skills and Qualifications

  • 4+ years of experience in B2B client retention, account management, or customer success, preferably in Cybersecurity, SaaS, or Risk Advisory services.
  • Strong understanding of cybersecurity solutions, compliance frameworks (ISO 27001, GDPR, SOC2, HIPAA, etc.), and enterprise risk management.
  • Proven track record of managing client renewals and reducing churn in a B2B environment.
  • Excellent communication, stakeholder management, and negotiation skills.
  • Strong problem-solving skills with ability to handle escalations and drive resolution.
  • Data-driven mindset with experience in using CRM tools (Salesforce, HubSpot, Zoho, or similar).
  • Ability to work cross-functionally with sales, product, and technical teams.
  • MBA or equivalent degree in Business, Marketing, or IT Security is a plus.

Benefits

  • Opportunity to work with a fast-growing Cybersecurity & Compliance company impacting global businesses.
  • Competitive salary + performance-based incentives.
  • Exposure to cutting-edge security, compliance, and insurance solutions.
  • Collaborative and growth-driven work culture.

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