Academic Support Specialist

21 hours ago

Thāne, Maharashtra, India beBeeAcademic Full time ₹ 7,50,000 - ₹ 15,00,000
Job Title

We are seeking a highly skilled and dedicated individual to join our team as an Academic Support Specialist. In this role, you will be responsible for providing exceptional support to students throughout their academic journey.

Key Responsibilities:
  • Serve as the primary point of contact for newly enrolled students, helping them navigate campus resources, policies, and academic expectations.
  • Maintain and update student records in the Student Information System (SIS), including enrolment status, grades, and personal information.
  • Handle semester-wise student fee collection and issue receipts according to institutional guidelines.
  • Provide timely assistance to students via email, phone, and chat in line with defined SLAs.
  • Communicate important information such as future semester payment deadlines, policy updates, and key events through various channels.
  • Educate students on financial aid options, scholarships, grants, and associated application processes and deadlines.
  • Help students with non-technical issues during course registration and resolve enrolment-related errors.
  • Share updates about alumni events, guest lectures, webinars, and networking opportunities to foster engagement and learning.

This is a fantastic opportunity to work with a dynamic team that is shaping the future of education. We're passionate about making cutting-edge education accessible to students globally through innovative online learning experiences.

Ideal Candidate Profile:
  • 1–3 years of experience in student support, operations, or a customer-facing role.
  • Familiarity with online education platforms, CRM systems, data analytics tools, and helpdesk software.
  • Strong written and verbal communication skills with a student-first mindset.
  • Proficient in MS Office and comfortable working with data.
  • Ability to collaborate with cross-functional teams in a fast-paced, evolving environment.
  • Strong organizational and multitasking abilities to manage priorities and deadlines effectively.
  • Analytical thinker with a problem-solving attitude and data-driven decision-making approach.
  • Understanding of the student lifecycle and ability to support learners at each stage of their academic journey.
  • Passionate about education and committed to student success.
  • Tech-savvy and updated on tools and trends in educational operations.

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