Drive Business Growth as an Insurance Operations Lead

2 weeks ago

Noida, Uttar Pradesh, India beBeeTransformation Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Insurance Operations Lead

This leadership role involves overseeing daily service level metrics, ensuring high accuracy and providing mentorship to direct reports. You will also meet defined quality, customer experience, and efficiency requirements.

Main Responsibilities:
  • Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective
  • Engage with customers to understand and address their pain points
  • Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture, and build a solid team
  • Align to customer goals and deliver on commitments consistently
  • Foresee risks, be proactive and predictive while developing mitigation plans
  • Build impactful customer relationships, improve Net Promoter Score, maintain existing book of business, and drive revenue growth
Key Qualifications:
  • Operating Leader position in the Insurance Vertical
  • Understanding of the Insurance Industry and excellent knowledge of London Market Underwriting / Claims is required
  • Able to prioritize and manage effectively across many competing and concurrent tasks
  • Able to manage multiple geographies and understand cultural nuances
  • Able to manage through indirect authority and matrixed organization structures
  • Strong negotiation, facilitation, and influencing and consensus building skills
  • Exceptional verbal and written communication and presentation skills
  • Able to work with all levels of the organization
  • Exposure/experience to systematically evaluate business opportunities and have an ambitious attitude to build on existing capabilities
  • Leverage lean six sigma framework to drive continuous performance improvement
  • Implement appropriate mechanisms to identify, understand, and escalate performance gaps and/or performance breakthroughs
  • Develop and implement improvement plans to close performance gaps
  • Proactively understand clients' business needs and propose appropriate solutions

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