Program Delivery Specialist

4 days ago

Ahmedabad, Gujarat, India beBeeCoordinate Full time ₹ 15,00,000 - ₹ 20,00,000

About Us:

We are committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals and organizations worldwide.

Our unique model combines state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches.

We have educated over 250,000 individuals across more than 80 countries.

We are seeking a Coordinator to support learners and ensure smooth delivery of our region programs.

Key Responsibilities:

  • Learner Support: Respond to inquiries across all communication channels to enhance learner satisfaction.
  • Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines.
  • Enrollment Management: Process applications, ensure eligibility, and maintain timely admissions workflows.
  • Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates across various channels.

Requirements:

  • Communication Skills: Exceptional Spanish/Portuguese and English communication skills are mandatory.
  • Work Flexibility: Willingness to work night shifts and manage all communication channels.
  • Education: Bachelor's degree preferred.
  • Customer Service Experience: Prior experience in customer service or learner support role.
  • Tech Savviness: Familiarity with LMS, digital learning tools, or CRM platforms is a plus.

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