Customer Experience Representative

1 week ago


Chennai, Tamil Nadu, India RXG Business consulting & solutions Full time
Overview

At RXG Business consulting & solutions, we are seeking a highly skilled Customer Experience Representative to join our team.

Estimated Salary

$45,000 - $60,000 per year

Job Description

We are looking for a customer-focused professional who can provide exceptional service to our clients. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.

Main Responsibilities:
  • Serve customers by helping them select products that meet their needs and preferences.
  • Engage with customers to drive sales through suggestive selling and sharing product knowledge.
  • Greet and receive customers in a welcoming manner, providing a positive first impression of our company.
  • Respond to customers' questions and concerns in a timely and professional manner.
  • Direct customers to specific products or areas of the store, ensuring they find what they need.
  • Provide outstanding customer service, exceeding expectations and building loyalty.
  • Document sales and customer interactions to inform future sales strategies.
  • Process financial transactions accurately and efficiently, maintaining a high level of customer satisfaction.
  • Alert management to potential security issues, ensuring a safe shopping environment.
  • Assist with inventory management, including receiving and stocking merchandise.
  • Keep customers informed about preferred customer sales and new product arrivals, fostering a sense of community and loyalty.
Required Skills and Qualifications:
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment, multitasking and prioritizing tasks effectively.
  • Knowledge of retail operations and customer service principles.
  • Ability to lift up to 50 pounds and stand for long periods.
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
Benefits:
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading company in the industry.
How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.



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