Customer Support Representative
2 days ago
We are seeking a skilled Customer Support Representative to join our team at CapTalent HR in Chennai. The ideal candidate will have excellent communication skills, a strong customer service background, and the ability to work effectively in a fast-paced environment.
Job SummaryThe Customer Support Representative will be responsible for providing exceptional customer support to our clients through phone, email, and chat. The role involves resolving customer complaints, answering queries, and escalating issues as needed. This is an exciting opportunity to join a dynamic team and make a real impact on our customers' experiences.
Responsibilities- Provide timely and effective support to customers via various communication channels.
- Analyze customer inquiries and resolve them efficiently.
- Evaluate customer feedback to identify areas for improvement.
- Escalate complex issues to senior support teams as needed.
- Maintain accurate records of customer interactions and updates.
- Bachelor's degree in any field or relevant experience in a related field.
- Excellent written and verbal communication skills.
- Strong problem-solving and analytical skills.
- Able to work independently with minimal supervision.
- Flexibility to work rotational shifts, including evenings and weekends.
- Minimum 6 months of experience in a BPO or customer support role.
- Fluency in English and one additional language (Hindi, Telugu, Malayalam, Kannada).
We offer a competitive salary of ₹18,000 per month, plus incentives. Additionally, we provide opportunities for growth and professional development. Our company culture values teamwork, respect, and open communication.
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Customer Support Representative
4 weeks ago
Chennai, Tamil Nadu, India CapTalent HR Full timeJob Title: Customer Support RepresentativeAt CapTalent HR, we are seeking a highly skilled Customer Support Representative to join our team. The ideal candidate will have a minimum of 1 year of experience in any customer support process, with excellent communication skills in English.Key Responsibilities:* Provide exceptional customer support through various...
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Customer Support Representative
4 weeks ago
Chennai, Tamil Nadu, India CapTalent HR Full timeCapTalent HR is seeking a skilled Customer Support Representative to join our team.As a Customer Support Representative, you will be responsible for providing excellent customer service to our clients. This includes resolving customer complaints, answering questions, and providing product information.The ideal candidate will have excellent communication...
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Customer Support Representative
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Tamil Customer Support Representative
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Customer Support Representative
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Customer Support Representative
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Chennai, Tamil Nadu, India 2coms Full timeJob Title: Customer Support Representative - Non Voice ProcessCompany Overview: Our client is a multinational company providing consulting and processing services.Job Summary: We are seeking a Customer Support Representative to handle customer inquiries via chat or email support.Key Responsibilities:Resolve customer queries via chat or email supportWork...
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