Customer Support Representative

23 hours ago


Chennai, Tamil Nadu, India SR UNIVERSE TECH Full time
Job Description

We are seeking a talented Customer Support Representative to join our team at SR Universe Tech.

This role involves providing exceptional customer service in a voice-based environment, handling inquiries and concerns with professionalism and empathy.

The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a positive attitude.

About the Role

This is a full-time opportunity with a regular working schedule of 9:30 am to 6:15 pm, Monday to Friday.

The successful candidate will be based in Chennai and will be required to work from our office location.

Key Responsibilities
  • Provide exceptional customer service via phone calls and other communication channels
  • Analyze customer inquiries and provide solutions or escalate issues as necessary
  • Work collaboratively with colleagues to resolve complex customer issues
  • Maintain accurate records of customer interactions and feedback
Requirements

To be successful in this role, you will need:

  • A minimum qualification of +12 or any degree
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Basic computer skills and familiarity with software applications
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary range of ₹10-14 lakhs per annum
  • A positive and supportive work environment
  • Ongoing training and development opportunities
  • A rotational leave policy to ensure work-life balance
Location

The role is based in Chennai, with specific locations including Perungudi, Mount Road, Karapakkam, Guindy, and Greams Road.

Contact Information

Please note that we do not accept applications through email or social media. Interested candidates should submit their resumes and cover letters through our official application portal.



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