Sales Team Lead

5 days ago

Mumbai, Maharashtra, India beBeeCustomerExperience Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Description

You will lead a team of sales and onboarding specialists, guiding and motivating them to achieve sales targets and ensure smooth customer transitions onto the platform.

  • Oversee the end-to-end onboarding experience.
  • Optimise sales strategies.
  • Train new team members.
  • Collaborate with cross-functional departments to enhance customer satisfaction.
Responsibilities
  • Deliver best-in-class in-person support to customers during the acquisition and onboarding stages of their lifecycle.
  • Walk customers through the onboarding process and all of the tools to be successful.
  • Promote the brand, mission, and values to our customers.
  • Help build the brand and get customers excited.
  • Stay on top of company policies and procedures.
  • Register new customers and review accurate customer information while ensuring compliance with company standards.
  • Accurately describe product features and benefits to customers.
  • Ensure all onboarded customers are transferred to the company account.
  • Resolve customer-related issues before onboarding them to the platform.
  • Work with the City Manager in building harmonious relations between customers.
  • Build a driver funnel dashboard for new customer acquisition across various channels.
  • Manage customer referral and incentive schemes.
  • Manage agency relationships to ensure they meet company KPIs.
  • Select best-in-class partners to work with for technical testing and training as required and for customer acquisition.
  • Manage the customer funnel keeping churn to a minimum and conversion high.
Requirements
  • A Bachelor's degree in any field such as sales, marketing, operations, or any related fields.
  • A minimum of 4+ years of experience in operations, supply chain, logistics, or marketplace experience in the mobility or tech industry.
  • Excellent communication skills.
  • Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organisation and externally.
  • Must be customer service-centric.
  • Must possess basic administration skills.
  • Ability to work independently, with little or no supervision.
  • Ability to work in a fast-paced environment.

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