Sales Team Lead

2 weeks ago

Mumbai, Maharashtra, India FatakPay Full time
  • Team Management and Supervision:
    • Lead, motivate, and monitor a team of telesales agents to meet individual and team sales targets.
    • Schedule and manage team shifts, ensuring adequate staffing during peak hours.
    • Track daily, weekly, and monthly performance metrics like lead conversion, revenue, and call productivity.
      • Sales Performance and Coaching:
        • Provide regular training and coaching to enhance selling skills, product knowledge, and communication abilities.
        • Conduct performance reviews, set clear goals, and identify opportunities for improvement.
        • Share sales best practices and motivate the team to achieve targets.
          • Sales Strategy Execution:
            • Develop and implement sales techniques and strategies to drive better conversion rates.
            • Work closely with leadership to execute campaigns, promotions, and target-driven initiatives.
            • Track lead pipeline and ensure timely follow-ups on leads and prospects.
              • Customer Engagement and Problem Solving:
                • Ensure agents maintain a professional, customer-focused approach during calls.
                • Address escalations or customer objections to ensure a positive sales experience.
                • Identify gaps in processes that impact sales performance and recommend improvements.
                  • Reporting and Performance Analysis:
                    • Prepare and share detailed sales performance reports with leadership.
                    • Analyze team performance data to identify trends, successes, and areas for development.
                    • Ensure accuracy in reporting lead conversions, revenue generation, and agent productivity.
                      • Team Motivation and Engagement:
                        • Build a positive, competitive, and energetic team environment.
                        • Recognize top performers and implement incentive programs to drive results.
                        • Promote teamwork and maintain high agent morale.

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