Senior Guest Experience Manager

2 days ago


Noida, Uttar Pradesh, India beBeeHospitality Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

The Chief Concierge is responsible for delivering exceptional guest service and ensuring a positive experience for all guests.

Key responsibilities include:

  • Supporting the smooth running of the guest relations department.
  • Improving guest satisfaction and comfort.
  • Delivering timely responses to guest enquiries and resolving problems.
  • Supervising the guest relations team and fostering a culture of growth and performance.
  • Accountable for controlling costs and inventory, and attaining productivity and performance levels.
  • Building effective working relationships with stakeholders.
  • Ensuring adherence to legislation and compliance requirements.
Requirements

To succeed in this role, you will need:

  • Experience in guest relations.
  • Strong supervisory and managerial skills.
  • A commitment to delivering exceptional guest service.
  • Ability to find creative solutions and offer support where required.
  • Personal integrity and a strong work ethic.
  • Experience of working with IT systems.
  • Strong communication skills.


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