Senior Technical Support Specialist

4 days ago


Bareilly, Uttar Pradesh, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 15,00,000

Enhance your career as a skilled technical support specialist.

About This Opportunity

We are seeking an experienced IT professional to join our growing team at Quantum Gate Limited.

Key Responsibilities:
  • Deliver comprehensive technical support, including software testing and maintenance of systems.
  • Administer and support various systems such as Windows Server and Linux O/S.
  • Evaluate and document ticket resolutions, ensuring thorough problem analysis, effective solutions, and user satisfaction.
  • Maintain systems and processes within the IT department.
  • Support the helpdesk function for the wider group.
Essential Skills and Qualifications:
  • Previous helpdesk experience.
  • Exceptional interpersonal, communication skills, and phone etiquette.
  • Strong passion for helping others.
  • Excellent English speaking skills.
  • Windows Server (all versions).
  • Microsoft Exchange.
  • Linux OS.
  • Remote Support.
  • Experience with SQL.
  • Good understanding of Networks (DHCP, DNS, etc).
  • Fortinet experience desirable but not necessary.
Benefits:

This is a senior role reporting directly to the IT Manager.



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