
Senior Technical Support Specialist
4 days ago
Enhance your career as a skilled technical support specialist.
About This OpportunityWe are seeking an experienced IT professional to join our growing team at Quantum Gate Limited.
Key Responsibilities:- Deliver comprehensive technical support, including software testing and maintenance of systems.
- Administer and support various systems such as Windows Server and Linux O/S.
- Evaluate and document ticket resolutions, ensuring thorough problem analysis, effective solutions, and user satisfaction.
- Maintain systems and processes within the IT department.
- Support the helpdesk function for the wider group.
- Previous helpdesk experience.
- Exceptional interpersonal, communication skills, and phone etiquette.
- Strong passion for helping others.
- Excellent English speaking skills.
- Windows Server (all versions).
- Microsoft Exchange.
- Linux OS.
- Remote Support.
- Experience with SQL.
- Good understanding of Networks (DHCP, DNS, etc).
- Fortinet experience desirable but not necessary.
This is a senior role reporting directly to the IT Manager.
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