Order Management Executive Lead
3 weeks ago
About the Role
As an Order Management Executive at Ubuy, you will play a critical role in facilitating cross-border e-commerce internationally. Your primary responsibility will be to act as the focal point amongst customers, sales, and manufacturing for orders received.
Key Responsibilities
- Providing strong levels of customer service and after-sales support.
- Conducting order reviews, processing orders, and verifying data, obtaining customer confirmations, and following up on deliveries.
- Handling customer order-related queries and support, liaising with key internal stakeholders for quality/warehouse issues, processing return shipments as well as repair and replacement administration.
- Ensuring regular review and prompt action on backlogs and devising plans to minimize these in coordination with other teams.
What We Offer
- A leadership role within a company with a solid track record of performance.
- Opportunities to work within a fast-paced environment.
- A breadth of learning opportunities.
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