
Business Development Manager
13 hours ago
The role of Operations Associate is pivotal in driving growth and success within the student housing platform. This individual will be responsible for leading conversion, customer interaction, market expertise, follow-up, collaboration, and data management.
Key Responsibilities:- Conversion Leadership:
• Engage with inbound leads, guide them through the booking process, and convert inquiries into confirmed bookings. - Customer Interaction:
• Understand students' unique requirements and provide personalized accommodation recommendations. - Market Expertise:
• Build in-depth knowledge of student housing options, pricing, and locations to offer expert advice. - Follow-Up:
• Maintain strong relationships with potential clients through consistent and timely follow-ups to ensure closure. - Collaboration:
• Work closely with Marketing and Supply teams to optimize the booking process and enhance the customer experience. - Data Management:
• Accurately record and manage all customer interactions, inquiries, and bookings in the CRM system. - Target Achievement:
• Consistently meet and exceed sales targets and performance benchmarks.
We are looking for an exceptional candidate who possesses excellent verbal and written communication skills, strong active listening skills, effective time management and organizational abilities, proficiency in objection handling, negotiation, and closing techniques, familiarity with CRM tools or similar software, and prior experience in telesales or a related field.
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