Customer Support Resolution Expert

2 weeks ago

Kozhikode, Kerala, India beBeeResolution Full time ₹ 18,00,000 - ₹ 21,00,000

Job Overview

We are seeking a results-driven Complaint Resolution Specialist to join our team. In this role, you will be responsible for resolving customer complaints in a timely and efficient manner.

Key Responsibilities:

  • Resolve customer complaints within defined service level agreements.
  • Analyze recurring complaint patterns and collaborate with teams to implement solutions.
  • Reduce resolution times by improving processes and developing escalation identification mechanisms.
  • Prepare root cause analyses for unique or complex cases.
  • Compile and share insights with senior management on trends, challenges, and improvements.
  • Develop and manage a robust complaints resolution team.
  • Improve team productivity while maintaining high-quality service levels.

Requirements:

  • Proven problem-solving skills.
  • Ability to synthesize information from diverse sources.
  • Bachelor's degree or MBA, with a minimum of 5+ years of experience in a relevant role.
  • Meticulous attention to detail and excellent data analysis skills.
  • Solid project management skills and ability to create micro projects.
  • Excellent communication skills and strong data interpretation abilities.

We're Looking for:

  • Highly motivated individuals with a bias for action.
  • People with the courage to be fiercely original.
  • Readiness to adapt, pivot, and learn.

  • Resolution Professional

    2 weeks ago

    Kozhikode, Kerala, India beBeeCustomer Full time ₹ 80,00,000 - ₹ 1,60,00,000

    Resolve Complex Issues and Drive Customer SatisfactionOur support team is seeking experienced professionals to join us in ensuring effective resolution of customer queries, complaints, and escalations.The ideal candidate will possess excellent communication skills, a customer-centric approach, and proven experience in resolving complex issues.Key...

  • Expert Customer Support Analyst

    2 weeks ago

    Kozhikode, Kerala, India beBeeCustomerSupport Full time ₹ 19,44,000 - ₹ 25,12,000

    Job Title: Customer Support ExpertWe are seeking a highly skilled and experienced Customer Support Expert to join our team.This role involves addressing customer issues, guiding customers on product usage, and working closely with internal teams to provide an exceptional customer experience.Responsibilities:Troubleshoot customer issues and perform root cause...

  • IT Support Expert

    2 weeks ago

    Kozhikode, Kerala, India beBeeExpertise Full time ₹ 18,00,000 - ₹ 22,00,000

    Job OverviewWe are seeking a highly skilled IT Support Expert to deliver exceptional support to our global user base.This role supports a global 24x7 environment and contributes to a scalable, user-focused, and relentlessly improving experience.Key ResponsibilitiesServe as a senior point of contact for IT support requests with a calm, confident, and...

  • IT Support Expert

    2 weeks ago

    Kozhikode, Kerala, India beBeeTechnical Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled and dedicated individual to join our team as a Technical Support Specialist. This role is ideal for individuals who combine excellent communication skills with a passion for solving IT issues and delivering top-notch user support.Key Responsibilities:Provide first-line technical support...

  • Alteryx Support Expert

    2 weeks ago

    Kozhikode, Kerala, India beBeeexpert Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Title: Alteryx Support ExpertDescription:We are seeking a skilled Alteryx Support Expert to manage and support Alteryx workflows and server environments. The role focuses on stability, performance, and integration with enterprise systems.Provide Tier 2/3 application support for Alteryx Designer and Alteryx Server environments.Handle incident resolution,...

  • Experience Customer Support Specialist

    2 weeks ago

    Kozhikode, Kerala, India beBeeCustomerService Full time ₹ 27,000

    Customer Experience Expert RoleWe are seeking a highly skilled professional to deliver exceptional customer experiences and proactively solve issues.Key Responsibilities:Communicate effectively with customers via phone, providing knowledgeable answers to their queries about products, pricing, and availability.Collaborate with internal departments to meet...

  • IT Technical Support Expert

    2 weeks ago

    Kozhikode, Kerala, India beBeeSupport Full time ₹ 8,00,000 - ₹ 15,00,000

    Help Desk Specialist RoleWe seek an experienced technical support specialist to provide top-notch assistance in our 24x7 IT environment.The ideal candidate will possess advanced troubleshooting skills, proficiency in configuring and maintaining various devices across Windows, Mac, and cloud platforms for multiple clients and their end-users.You will deliver...

  • Customer Experience Expert

    1 week ago

    Kozhikode, Kerala, India beBeeTravelExperience Full time ₹ 40,00,000 - ₹ 80,00,000

    Delivering Exceptional Customer ServiceWe are seeking a customer service professional to join our team at 30 Sundays. The successful candidate will be responsible for providing seamless travel experiences for our valued customers.Key Responsibilities:Handle real-time on-trip queries from customers in a timely and efficient manner.Manage escalations...

  • Customer Support Specialist

    2 weeks ago

    Kozhikode, Kerala, India beBeeCustomerService Full time ₹ 4 - ₹ 8

    OverviewWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations, you will be responsible for providing exceptional customer support and ensuring the smooth flow of our e-commerce operations.About the RoleThis is a full-time position requiring strong communication and organizational skills.You will...

  • Customer Support Associate

    2 weeks ago

    Kozhikode, Kerala, India beBeeCustomerSupport Full time ₹ 50,00,000 - ₹ 80,00,000

    Job Title: Customer Support AssociateWe are seeking a dedicated & enthusiastic support professional to provide exceptional service to our students.Key Responsibilities:Respond promptly and effectively to student inquiries through various channels including email, phone, and chat.Provide accurate information about courses, policies, and procedures while...