IT Support Expert

2 days ago

Kozhikode, Kerala, India beBeeExpertise Full time ₹ 18,00,000 - ₹ 22,00,000
Job Overview

We are seeking a highly skilled IT Support Expert to deliver exceptional support to our global user base.

This role supports a global 24x7 environment and contributes to a scalable, user-focused, and relentlessly improving experience.

Key Responsibilities
  • Serve as a senior point of contact for IT support requests with a calm, confident, and user-centered approach
  • Troubleshoot and resolve technical issues involving hardware, software, networking, and enterprise applications
  • Own and drive resolution for high-impact and escalated issues ensuring clear communication and timely follow-through
  • Document all activities in the IT Service Management platform with precision and completeness
  • Mentor junior agents by sharing best practices, troubleshooting techniques, and knowledge resources
  • Create, refine, and review knowledge base articles to improve team consistency and issue resolution quality
  • Use remote support tools to conduct advanced diagnostics and root cause analysis
  • Provide guidance to users across varying levels of technical literacy adapting communication style accordingly
  • Support incident prioritization by assessing urgency, impact, and recurrence trends
  • Champion service standards driving consistency and accountability across the team
  • Identify and recommend improvements in tools, processes, and workflows to increase efficiency and service reliability
  • Collaborate with Tier 2/3 teams and other IT functions to ensure seamless handoffs and reduce time-to-resolution
  • Support conferencing and AV technologies including Microsoft Teams and Zoom
  • Participate in proactive maintenance system checks, and readiness tasks
  • Handle multiple requests with professionalism and urgency while maintaining high-quality user engagement
Requirements
  • Deep technical knowledge and sound judgment
  • Strong problem-solving skills and ability to adapt to changing situations
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced, dynamic environment
  • Strong teamwork and collaboration skills
  • Familiarity with IT Service Management platforms and tools
  • Ability to analyze complex problems and develop effective solutions
Benefits
  • Opportunity to work with a global user base
  • Chance to contribute to a 24x7 environment
  • Professional growth and development opportunities
  • Balanced work-life ratio
What We Offer
  • Comprehensive training program
  • Ongoing support and feedback
  • Opportunities for career advancement

  • Alteryx Support Expert

    2 days ago

    Kozhikode, Kerala, India beBeeexpert Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Title: Alteryx Support ExpertDescription:We are seeking a skilled Alteryx Support Expert to manage and support Alteryx workflows and server environments. The role focuses on stability, performance, and integration with enterprise systems.Provide Tier 2/3 application support for Alteryx Designer and Alteryx Server environments.Handle incident resolution,...

  • Customer Support Expert

    1 week ago

    Kozhikode, Kerala, India beBeeCustomer Full time US$ 40,000

    Job Title: Customer Support ExpertJob Description:We are seeking a skilled Customer Support Expert to provide exceptional customer service and ensure customer satisfaction. The ideal candidate will have excellent communication skills, empathy, and problem-solving abilities. Excellent verbal and written communication skillsAbility to empathize with...

  • IT Technical Support Expert

    2 days ago

    Kozhikode, Kerala, India beBeeSupport Full time ₹ 8,00,000 - ₹ 15,00,000

    Help Desk Specialist RoleWe seek an experienced technical support specialist to provide top-notch assistance in our 24x7 IT environment.The ideal candidate will possess advanced troubleshooting skills, proficiency in configuring and maintaining various devices across Windows, Mac, and cloud platforms for multiple clients and their end-users.You will deliver...

  • Expert Customer Support Analyst

    1 day ago

    Kozhikode, Kerala, India beBeeCustomerSupport Full time ₹ 19,44,000 - ₹ 25,12,000

    Job Title: Customer Support ExpertWe are seeking a highly skilled and experienced Customer Support Expert to join our team.This role involves addressing customer issues, guiding customers on product usage, and working closely with internal teams to provide an exceptional customer experience.Responsibilities:Troubleshoot customer issues and perform root cause...

  • Corporate Lawyer

    3 weeks ago

    Kozhikode, Kerala, India Irish Expert Full time

    Company Description Irish Expert is acclaimed for its excellence in overseas education, immigration services, and visa consulting. Our highly qualified team provides tailored assistance throughout the entire immigration process. We support clients in securing lodging, global landing, and post-landing assistance. Representing over 50 countries, 1000+ premier...

  • Expert Technical Support Specialist

    2 days ago

    Kozhikode, Kerala, India beBeeEngineering Full time ₹ 50,00,000 - ₹ 80,00,000

    Job OpportunityWe are seeking a skilled Technical Support Professional to provide expert technical assistance to our customers and partners.Key Responsibilities:Technical Support: Provide support through email, phone, or on-site visits.Training and Development: Develop curriculums, conduct training courses, and provide workshops for users.Documentation:...

  • IT Support Expert

    2 days ago

    Kozhikode, Kerala, India beBeeTechnical Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled and dedicated individual to join our team as a Technical Support Specialist. This role is ideal for individuals who combine excellent communication skills with a passion for solving IT issues and delivering top-notch user support.Key Responsibilities:Provide first-line technical support...

  • IT Support Professional

    4 days ago

    Kozhikode, Kerala, India beBeeSupport Full time ₹ 8,00,000 - ₹ 15,00,000

    Job DescriptionWe are seeking a skilled Service Desk Specialist to join our team. As a key member of our IT department, you will be responsible for resolving incidents efficiently and effectively providing expert support for service desk operations.

  • Technical Professional

    1 week ago

    Kozhikode, Kerala, India beBeeCybersecurity Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job SummaryAs a technical professional, you will be responsible for providing expert-level support to our global employees.Key ResponsibilitiesTech Support and Troubleshooting: Ensure timely operational and technical support for personal computers and troubleshoot all domestic computer hardware and software issues Problem Resolution: Provide prompt and...

  • Visa Expert

    6 hours ago

    Kozhikode, Kerala, India beBeeVisa Full time ₹ 8,00,000 - ₹ 12,00,000

    Expert Visa GuidanceWe offer expert guidance on visa applications for study abroad, permanent residency and visitor & family visas.You will be responsible for consulting with clients, assessing their visa eligibility and preparing them for language proficiency tests.Your role involves handling client inquiries and providing personalized support throughout...