IT Support Expert
2 weeks ago
Job Title: Technical Support Specialist
We are seeking a highly skilled and dedicated individual to join our team as a Technical Support Specialist. This role is ideal for individuals who combine excellent communication skills with a passion for solving IT issues and delivering top-notch user support.
Key Responsibilities:
- Provide first-line technical support to end-users in a courteous and professional manner.
- Log all user service tickets in ITSM systems with complete and accurate information.
- Troubleshoot and resolve IT-related incidents and service requests.
- Manage customer inquiries and ensure timely resolution.
- Perform scheduled reporting (daily/weekly/monthly).
- Submit knowledge base article updates for new and existing issues.
- Own and drive user issues to resolution.
Required Skills:
- Excellent communication skills – both verbal and written.
- Strong problem-solving and analytical abilities.
- Ability to manage multiple tasks and prioritize effectively.
- Customer-focused mindset with a commitment to service excellence.
- Familiarity with ITSM tools and ticketing systems (preferred but not mandatory).
Benefits of the Role:
- Opportunity to work with a dynamic team.
- Chance to develop your technical skills and expertise.
- Competitive compensation package.
How to Apply:
- Review the job description carefully.
- Update your resume to highlight relevant skills and experience.
- Prepare for an interview by researching the company and practicing common interview questions.
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