
Resolution Professional
2 weeks ago
Resolve Complex Issues and Drive Customer Satisfaction
Our support team is seeking experienced professionals to join us in ensuring effective resolution of customer queries, complaints, and escalations.
The ideal candidate will possess excellent communication skills, a customer-centric approach, and proven experience in resolving complex issues.
Key Responsibilities:
- Timely and effective resolution of customer queries, complaints, and escalations.
- Collaborate with dependency teams and confidently interact with management/leadership.
- Write detailed reports on escalations/customer feedback to leadership/management.
- Adhere to SOPs and compliance requirements, exercising sound judgment to navigate obstacles independently.
- Act as a voice of the customer and provide insightful feedback to internal teams on improvement areas.
Required Skills and Expertise:
- Bachelor's degree in any field.
- Champion of customer-centricity and empathy, demonstrating unwavering drive for resolving customer issues.
- 2+ years of experience in customer support at a leading organization.
- Excellent communication skills with fluency in English, Hindi, and Kannada (fluency in Tamil or Telugu is a bonus).
- Working knowledge of MS Excel / Google Sheets preferred.
- Hands-on experience with ticketing tools (e.g., Freshdesk).
- Proven track record of containing and resolving highly complex escalations.
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